Refund policy

Every Good Boy Goods item is made to order and personalized just for your pet, so we can't accept returns or exchanges for change of mind, wrong size chosen, or spelling entered at checkout. Please double-check your pet's name, phone number and size before you order.

If something isn't right, we'll make it right. If your item arrives damaged, defective, misprinted, or isn't what you ordered, email us within 30 days of delivery at shopgoodboygoodsinfo@gmail.com with your order number and a photo of the problem. We'll send a free replacement or a full refund - your choice. You won't need to send the item back.

If your order is lost in transit, contact us and we'll work with the carrier and send a replacement.

Cancellations: because items go into production quickly, you can cancel or edit your order within 12 hours of placing it. After that, it may already be printing.

Approved refunds go back to your original payment method, usually within 5-10 business days.